Service Agreement gives you latest access to the latest software version and continuous updates.
Safe and stable
The service agreement means a more even cost allocation and better product economy.
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We are prepared to support you.
If you have purchased a license, then 6 months service agreement is included.
ELPROCAD ic Basic
1 year, single license
5 988 SEK
ELPROCAD ic/xt Pro/Premium
1 year, single license
8 388 SEK
ELPROCAD ic/xt Pro/Premium
1 year, network license
11 988 SEK
Frequently asked questions
With a Service Agreement, an owner of a permanent (non-time-limited) license may access the latest software version and receive product enhancements, technical support and, where appropriate, access to associated cloud services. A Service Agreement can only be purchased for a permanent license that has previously been purchased separately.
As long as the Service Agreement is valid, there are no separate costs for software updates and product support. This means an even cost breakdown over several years and a lower total cost for continuous software upgrades.
Many customers have turned to us and wishing that we offer Service Agreements to provide a predictable annual cost for ELPROCAD. Changes to the agreements with our partners / subcontractors Bricsys ™ (which manufactures BricsCAD ©) and Autodesk © (which manufactures AutoCAD ™) requires us to change our own contractual forms.
This applies especially to all network licenses. Subscription agreements with Autodesk © require a faster offer of new ELPROCAD versions that are compatible with the latest version of AutoCAD ™ — the need to create a matching service agreement for ELPROCAD xt (AutoCAD ™ based) user
No the opposite. Autodesk has stopped selling permanent licenses and now only sells subscriptions where the right to use the application disappears if the subscription ends.
Autodesk thus stops selling Maintenance Agreements with existing Permanent License and only sells subscriptions. With the introduction of Service Agreement, ELPROCAD has gone to offer a Maintenance Agreement (which Autodesk now no longer offers). An ELPROCAD license with a Service Agreement is still a permanent license.
For ELPROCAD IC Single Licenses, Service Agreement is a preferable option, but not a requirement to continue upgrading permanent licenses. You can renew Single Licenses by purchasing upgrade to the latest version, rather than accessing upgrades through a Service Agreement.
For ELPROCAD ic Network Licenses (BricsCAD-based) and all ELPROCAD xt (AutoCAD-based Product) Single and Network Licenses, upgrades are only available in the form of Service Agreements for all of the Company’s licenses.
You should receive an invoice to renew the Service Agreement within 30 days before the Service Agreement expires — contact PROCAD Systems AB or your reseller.
No, for a Service Agreement to be valid, Service Contracts must be signed for all of the Company’s licenses.
Yes, but you must first upgrade to the latest version. The upgrade includes a 3‑month ongoing Service Agreement which, after 3 months, you can choose to extend for another 12 months.
Yes, a Service Agreement is a cost-effective solution for continuously accessing the latest software. However, for a Single License, it is not mandatory to have a valid Service Agreement.
Yes, if the license can be upgraded. When purchasing a new license, a 6‑month Service Agreement is included free of charge. Upgrades to the latest version include a 3 month Service Agreement. These Service Agreements must be terminated in order for the Service Agreement to not be renewed for an additional 12-month period. In the case of upgrades, termination should already take place when ordering to avoid a renewal. Network licenses without ongoing and valid Service Agreements can not be upgraded in the future, but only update of the current software version will be available during the remaining product lifecycle.
Yes, if the license can be upgraded. When purchasing a new license, a 6‑month Service Agreement is included free of charge. Upgrades to the latest version include a 3 month Service Agreement. These Service Agreements must be terminated in order for the Service Agreement to not be renewed for an additional 12-month period. In the case of upgrades, termination should already take place when ordering to avoid a renewal. However, ELPROCAD xt (AutoCAD) licenses without ongoing and valid Service Agreements can not be upgraded in the future, but only update of the current software version will be available during the remaining product lifecycle.
If the Service Agreement is not renewed and it expires then you may continue to use your permanent licenses. You will have access to any updates to your current software version but no longer access to future software versions, associated web services, or product support included in the Service Agreement. — If the license is an ELPROCAD ic Pro / Basic (Single), you can upgrade it to a later version of ELPROCAD. — If the license is an ELPROCAD ic Pro / Basic Network License, then the license will no longer be upgraded. — If the license is an ELPROCAD xt (AutoCAD) Single or Network License, then the license will no longer be upgraded.
No, we do not offer Service Plan for ic Plan Licenses yet. Hopefully, this will be offered to all ic Plan users in the near future.
Extended Service Agreements are available under a separate quotation for all customers with more than 10 ELPROCAD licenses.