{"id":1540,"date":"2018-11-19T16:11:42","date_gmt":"2018-11-19T15:11:42","guid":{"rendered":"https:\/\/www.elprocad.com\/?page_id=1540"},"modified":"2024-03-26T13:37:55","modified_gmt":"2024-03-26T12:37:55","slug":"support","status":"publish","type":"page","link":"https:\/\/www.elprocad.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row css=\u201d.vc_custom_1549371587795{margin-bottom: 10vh !important;}\u201d][vc_column width=\u201c1\/2\u201d css=\u201d.vc_custom_1543240362188{margin-top: 10vh !important;}\u201d][vc_custom_heading text=\u201cSupport\u201d font_container=\u201ctag:h1|text_align:left|color:%23e94c2b\u201d use_theme_fonts=\u201cyes\u201d][vc_column_text]<\/p>\n

Find answers to the most common questions, or get support through Service Agreements or Support Hours.<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=\u201c1\/6\u201d][\/vc_column][vc_column width=\u201c1\/3\u201d][vc_row_inner css=\u201d.vc_custom_1541682120943{padding-top: 1rem !important;padding-bottom: 1rem !impor\u00adtant;}\u201d el_class=\u201cbox-shadow\u201d][vc_column_inner width=\u201c1\/6\u201d][vc_icon icon_fontawesome=\u201cfa fa-download\u201d color=\u201ccustom\u201d size=\u201csm\u201d custom_color=\u201c#666666\u201d css=\u201d.vc_custom_1541682166922{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u201d][\/vc_column_inner][vc_column_inner width=\u201c5\/6\u201d][vc_column_text css=\u201d.vc_custom_1590413916131{margin-bottom: 0px !important;}\u201d]Looking for the lat\u00adest updates?
You can find them via My Pages<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=\u201c30\u201d][vc_column width=\u201c1\/3\u201d][vc_icon icon_fontawesome=\u201cfa fa-book\u201d color=\u201ccustom\u201d size=\u201clg\u201d custom_color=\u201d#e94c2b\u201d css=\u201d.vc_custom_1543241353578{margin-bottom: 0px !important;}\u201d][vc_column_text]<\/p>\n

1. Find a solution<\/h3>\n

Find answers to com\u00admon tech\u00adni\u00adcal issues at our helpdesk, or read our man\u00adu\u00adals and guides in our documentation.[\/vc_column_text][vc_btn title=\u201cHelpdesk\u201d style=\u201ccustom\u201d custom_background=\u201d#e94c2b\u201d custom_text=\u201d#ffffff\u201d shape=\u201csquare\u201d size=\u201csm\u201d link=\u201curl:https%3A%2F%2Fhelp.elprocad.com%2F%23%2Fen-US%2F|target:%20_blank|\u201d][vc_column_text css=\u201d.vc_custom_1541678637951{padding: 1rem !important;background-color: #eeeeee !impor\u00adtant;}\u201d]<\/p>\n

Also check out the Getting Started Guide and the man\u00adu\u00adals that came with your software.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=\u201c1\/3\u201d][vc_icon icon_fontawesome=\u201cfa fa-handshake\u2011o\u201d color=\u201ccustom\u201d size=\u201clg\u201d custom_color=\u201d#e94c2b\u201d css=\u201d.vc_custom_1543241358562{margin-bottom: 0px !important;}\u201d][vc_column_text]<\/p>\n

2. Service Agreement or Support Hours?<\/h3>\n

Support can be obtained through our Service Agreement<\/strong>. Extended cus\u00adtomiza\u00adtions are avail\u00adable through Support Hours<\/strong>.<\/p>\n

If you recent\u00adly pur\u00adchased an ELPROCAD license, you received a 12 months Service Agreement on the pur\u00adchase with auto\u00admat\u00adic renew\u00adal. Besides sup\u00adport, the Service Agreement gives you access to the lat\u00adest ver\u00adsions and con\u00adtin\u00adu\u00adous updates.<\/p>\n

If you don\u2019t have an active Service Agreement, we rec\u00adom\u00admend to upgrade your license to obtain all its advantages.[\/vc_column_text][vc_btn title=\u201cService Agreement\u201d style=\u201ccustom\u201d custom_background=\u201d#e94c2b\u201d custom_text=\u201d#ffffff\u201d shape=\u201csquare\u201d size=\u201csm\u201d link=\u201curl:https%3A%2F%2Fwww.elprocad.com%2Fen%2Fservice-agreement%2F|title:Service%20agreement||\u201d][vc_btn title=\u201cSupport Hours\u201d style=\u201ccustom\u201d custom_background=\u201d#e94c2b\u201d custom_text=\u201d#ffffff\u201d shape=\u201csquare\u201d size=\u201csm\u201d link=\u201curl:https%3A%2F%2Fwww.elprocad.com%2Fen%2Fsupport-hours%2F|title:Support%20hours||\u201d][\/vc_column][vc_column width=\u201c1\/3\u201d][vc_icon icon_fontawesome=\u201cfa fa-ticket\u201d color=\u201ccustom\u201d size=\u201clg\u201d custom_color=\u201d#e94c2b\u201d css=\u201d.vc_custom_1543241363926{margin-bottom: 0px !important;}\u201d][vc_column_text]<\/p>\n

3. Contact our Support<\/h3>\n

If you have a Service Agreement or Support Hours, please con\u00adtact us<\/strong> via the sup\u00adport form on \u201dMy Pages\u201d.<\/p>\n

    \n
  1. Log in to My Pages<\/li>\n
  2. Go to \u201dNew sup\u00adport ticket\u201d<\/li>\n
  3. Fill in the form<\/li>\n<\/ol>\n

    [\/vc_column_text][vc_btn title=\u201cContact Support\u201d style=\u201ccustom\u201d custom_background=\u201d#e94c2b\u201d custom_text=\u201d#ffffff\u201d shape=\u201csquare\u201d align=\u201cleft\u201d link=\u201curl:https%3A%2F%2Fv5.b2bdoc.net%2FApp%2FStart.aspx%3Faem%3Dgusgiakiaekeakegqkaiekaqcmgqagoe|target:%20_blank|\u201d][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row css=\u201d.vc_custom_1549371587795{margin-bottom: 10vh !important;}\u201d][vc_column width=\u201c1\/2\u201d css=\u201d.vc_custom_1543240362188{margin-top: 10vh !important;}\u201d][vc_custom_heading text=\u201cSupport\u201d font_container=\u201ctag:h1|text_align:left|color:%23e94c2b\u201d use_theme_fonts=\u201cyes\u201d][vc_column_text] Find answers to the most com\u00admon ques\u00adtions, or get sup\u00adport through Service Agreements or Support Hours. [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"wp_typography_post_enhancements_disabled":false,"footnotes":""},"class_list":["post-1540","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport — ELPROCAD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.elprocad.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support — ELPROCAD\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=\u201d.vc_custom_1549371587795{margin-bottom: 10vh !important;}\u201d][vc_column width=\u201c1\/2\u201d css=\u201d.vc_custom_1543240362188{margin-top: 10vh !important;}\u201d][vc_custom_heading text=\u201cSupport\u201d font_container=\u201ctag:h1|text_align:left|color:%23e94c2b\u201d use_theme_fonts=\u201cyes\u201d][vc_column_text] Find answers to the most common questions, or get support through Service Agreements or Support Hours. 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