Find answers to the most common questions, or get support through Service Agreements or Support Hours.
1. Find a solution
Find answers to common technical issues at our helpdesk, or read our manuals and guides in our documentation.
Also check out the Getting Started Guide and the manuals that came with your software.
2. Service Agreement or Support Hours?
Support can be obtained through either Service Agreement or Support Hours.
If you recently purchased an ELPROCAD license, you received a 12 months Service Agreement on the purchase with automatic renewal. Besides support, the Service Agreement gives you access to the latest versions and continuous updates.
If you don’t have an active Service Agreement, we recommend to upgrade your license to obtain all its advantages. As an alternative, you can purchase Support Hours.
3. Contact our Support
If you have a Service Agreement or Support Hours, please contact us via the support form on ”My Pages”.
- Log in to My Pages
- Go to ”New support ticket”
- Fill in the form