Support

Find answers to the most common questions, or get support through Service Agreements or Support Hours.

Looking for the lat­est updates?
You can find them via My Pages

1. Find a solution

Find answers to com­mon tech­ni­cal issues at our helpdesk, or read our man­u­als and guides in our documentation.

Helpdesk

Also check out the Getting Started Guide and the man­u­als that came with your software.

2. Service Agreement or Support Hours?

Support can be obtained through either Service Agreement or Support Hours.

If you recent­ly pur­chased an ELPROCAD license, you received a 12 months Service Agreement on the pur­chase with auto­mat­ic renew­al. Besides sup­port, the Service Agreement gives you access to the lat­est ver­sions and con­tin­u­ous updates.

If you don’t have an active Service Agreement, we rec­om­mend to upgrade your license to obtain all its advan­tages. As an alter­na­tive, you can pur­chase Support Hours.

Service Agreement
Support Hours

3. Contact our Support

If you have a Service Agreement or Support Hours, please con­tact us via the sup­port form on ”My Pages”.

  1. Log in to My Pages
  2. Go to ”New sup­port ticket”
  3. Fill in the form
Contact Support